Friday, April 18, 2008

A MONSTER IN THE MAKING

Today we encountered a dinosaur of a dryer/washer combo machine.  The machine was an electrolux machine at an age between 10 to 15 years old.  The dryer was making a loud noise when turned on.  This was a problem not only for the customer but also the landlord.  We quickly responded and learned of the problem only to find out that not only did this current problem exist but the machine had been taken apart before by either a handyman or non-professional.  Screws were all in the wrong place, the frame was bent in every direction and the balance was completely off.

So what did we do?

Well here at MARS we do offer SERVICE BEYOND!

We not only fixed the noise issue, but we took the time to tear down this monster that not only physically beat us up but also took some of our time thinking about how it was supposed to be put together.  We not only put the machine back together, but we corrected all the other problems that were created by the past visitors.  Carefully arranging the sheet metal we took on the Monster of the day and put a hammer to the frame and some muscle into the tools.  This I have to say is what makes MARS the difference in its competitors.  We don't leave until we feel the job is right.  If it isn't then we are going to let you know and fix it whether we have to order a part or come back with help. 

After everything was done we adjusted, adjusted, and adjusted to make the Monster of a Dryer work at its top performance.  Today we provided service beyond expectations of our customer and made his noisy day a little quieter.  GOT A NOISY MONSTER?  Call MARS. 

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