Monday, May 5, 2008

The GE Toothpick Problem

Today we encountered a problem with a Dishwasher not draining. Water was draining, but not at a rapid enough pace to drain all the water out.  

Knowing that the dishwasher was disposing of some water tells us MARS Techs that the unit is working but not at full capacity through the drain line.  So the first thing we did was run a snake (Line) through the hose.  With the unit still not draining at full capacity we decided the unit would have to be pulled.  

Pulling a dishwasher requires disconnection of the drain line, water line, electrical, and taking out any and all mounting screws.  Along with possibly lowering the unit to edge out the corners or the top of the dishwasher.  Once the unit was completely out from under the counter we took apart the drain line and sucked out all possible particles only to find nothing in the line. So we proceeded to go into the dishwasher and sucked out all particles inside only to find nothing. Finally we pulled the pump from the dishwasher cavity and found the toothpick.  Yes, the toothpick was stopping the pump from rotating at a full speed this caused a drain problem. 

After re-installing the unit we handed the toothpick back to the customer and the GE dishwasher was up and running as usual.  Even the most unusual items can get down in between the cracks of your dishwasher.  Even a GE TOOTHPICK.  

1 comment:

Maddison Marsh said...

Love what you're doing here guys, keep it up!.. GE Appliance Repair in Los Angeles