MERRY CHRISTMAS & HAPPY NEW YEAR!

We here at the MARS family are taking a little more time for ourselves this holiday season. We just wanted to wish all our customers and future customers a Merry Christmas and Happy New Year.

We will be opening back up this year for a short time after Christmas:

December 28th Monday at 9:00 a.m. the doors will reopen for regular hours. Service along with the Parts Store will commence for 4 more days of 2009.

Our Holiday hours for New Years are as follows:

We will be closed Friday Jan. 1st, 2010 through Sunday Jan. 3rd 2010.

We will reopen for a full year of operation starting on Monday Jan. 4th, 2010.

If you need us just give us a ring at :

615.890.4334

Or stop by the MARS PARTS STORE at:

855 W. College St. Suite W

Murfreesboro, TN 37130

A Technician's Perspective on Service

There's a lot of customers out there who have had bad service...and paid for it. Sometimes it didn't even fix their problem...and they paid for it. And it's tough for technicians, like myself, who want nothing more than to offer you impeccable service at a good price. But the past experiences may leave you to stereotype service technicians as someone who comes in, flips a switch, and charges you several hundred dollars or more.

MARS is doing it's best to dispel those stereotypes and memories of bad service. Our service technicians go to Quarterly training. We have an Office, a Parts Store, and a website with an email contact, so you can ALWAYS contact us 24/7. We do our best to stock our vans with inventory that we anticipate you may need. We are a Better Business Bureau member, and have been for quite some time with an A+ rating and zero complaints.

MARS works on just about every brand of appliance. Can you imagine how difficult it is to know about every brand? And I can see the customers saying, "Well, that's what you do." Yes it is. But, some companies wont work on LG, Samsung, Bosch.....but, we do. It would be like taking a Lamborghini to your local Auto Service station. There are certain limitations regarding what types of Services each company offers. We try to service all appliances of all brands.

MARS warranties all repairs. I had a customer ask me yesterday, "What if this doesn't work next week?" We offer a 90 day Labor and a 1 year Parts Warranty. All you have to do is pick up the phone and give us a call. We'll make a return appointment at no charge to you. That's part of our service. Before we repair your appliance, we quote you a price for repair. When we repair your appliance, we only use New Manufacturer Authorized parts. After the repair, we answer any and all questions you may have and leave you our contact information in the event you need us in the future.

This is what we offer. This is what you pay for. This is Service Beyond.

Ruthie's Awards Finalist!!!

We were voted by many as the best Appliance Repair Center in Rutherford and Cannon Counties. But we came in a close match and ended as a finalist winner. As a bigger company we realize that the price may not be as good as a single handed one man company because of our large overhead costs. But we can always promise a 1 year warranty on all parts replaced and 90 days on labor. We can also promise a correct (non-jerry rigged) repair and if the repair is not done or doesn't fix the problem all you pay is the service call. And if any problems arise you can always contact us or come by and see us. We don't hide out like other companies have been known to do when repairs go wrong. We work on all major brands, unlike some of our competitors who only work on a select amount of brands. We are up to date on training every year unlike many of our competitors who haven't been to a training in years. Also we are the only company out of all the finalists and the winner to be a BBB.org member. We are also the highest rated company on Angie's List. We did realize that the Daily News Journal did list us as Murfreesboro Appliance Repair instead of MARS. MARS is what we go by and is the name most know us by, we feel that maybe if the proper name was established we would have ran away with being the winner. But we can't complain, we are a finalist in the counties and we will continue to strive to be the best their ever is. We look forward to next year to being the outright winner of the Ruthie's. Check us out at the only company with a website among all appliance repair centers at www.marsboro.com. Also check us out on BBB.org or Angie's List.com. As for one more tidbit we are the appliance repair center that was chosen by MTSU to help maintain all their appliances on the college campus. This I hope shows you that you can trust us with your repairs needed.

Or you can just give us a ring at 615-890-4334 or 615-459-2747

IF YOU NEED PARTS, We sell to the public unlike any of our other competitors.

You can stop by the repair center at:

855 W. College St. Suite W

Murfreesboro, TN 37129

Got a Front-Load Washer? Have you checked your pump filter lately?

They're flashy. They're shiny. They come in all these pretty colors, with pretty buttons, and the salesman doesn't even have to say anything before you're at the register ringing it up with thoughts of freshly steamed, clean clothes emerging from your beautiful, brand-new, front-load washer.

BUT ... There is one thing you need to know about. The pump filter. NOT EVERY front-loader has one, but most of them do. Some newer front-loaders have a small access door located on the front panel near the floor. If you don't see it...it's not there. :) If it is, read your manual. It should instruct you how and when to clean your pump filter. Different brands and models have different pump filters and, as I said before, some DO NOT have them.

"Why do I need to clean it?"

Because all those little things that get left in your pockets, they wiggle out and find themselves lodged in the pump filter. "So?" All these little things obstruct the water from draining...and then MORE little things start to add up, causing a snow-ball effect. Several things may happen after this occurs.

Your washer may not complete its cycles, or it may lock the door, or it may not even come on at all. That's usually when you call us. If we show up and it turns out to be a clogged pump filter, there are two possible outcomes. The first being...just a clogged pump filter. We would clean it and check for any other foreign debris in the drain line. Usually, an inexpensive repair. However, a clogged pump filter can ruin a drain pump very quickly. Either a small item gets through the filter and wedges itself in the drain pump impeller, or the lack of water causes the pump to run dry and overheat. This repair can be expensive. It can also be avoided.

Check your pump filter once a year. Look online for information to determine if your front-load washer has a pump filter. Ask friends if they've ever had their pump filter cleaned, so they can show you. Or you can call MARS. We service all of Rutherford County and can be reached at 615.890.4334.

The Marsboro Blog Quick Index

So, I've went back through the entire year and found some of our most informative articles so you wouldn't have to click through the archive. That's Service Beyond.

6/14/2009 - "How does service save me money?"

6/7/2009 - "Why don't appliances last as long?"

6/7/2009 - We can service appliances and HVAC on the same call!

2/22/2009 - Appliance maintenance - Keep it clean!

1/28/2009 - "Can I fix it myself? Won't I save money?"

6/17/2008 - Check your washer water hoses!

5/15/2008 - "Really? Do I have to change my refrigerator filter?"

5/12/2008 - "Why can't I speak to a tech when I call MARS?"

5/5/2008 - A toothpick can cause a dishwasher to not drain!

5/4/2008 - "My dishwasher won't start!"

4/18/2008 - What kind of water line is on your Refrigerator?

4/16/2008 - Change Your Refrigerator Filter!

MARS SETS AUGUST STORE GOAL!!!!

In the month of August MARS broke its record for customer sales. So far we had more customers and sales in August of 2009 than any other month dating back to March of 2008 when we opened the MARS PARTS STORE.

At the store we all say, "We hope it's just the beginning, our goals are higher!" As for the newest addition to MARS, the MARS part store and center, the service continues to provide daily help to all those customers who need it and have been since 1989. 

We will continue to burn through the days to get to our goals and help customers achieve a cheaper alternative. 90% of the time it's cheaper to fix than to replace and it's just as cost effective. Older stuff lasts longer than the newest appliances on the market.

So if you need a part or repair come on down to MARS or call us at 615-890-4334. 

Sometimes We Wonder.......

I think in the past week we have looked at a half of a dozen or a little more. Maybe even 1 appliance a day that shouldn't be looked at in the first place. What I mean is the appliance is so old or in such bad shape that it's really in the best interest to just replace it then to repair it. I know money can be tight and a repair is less expensive, sometimes even less than what you think it could be. But what we look for here at MARS is the worth of the repair. Is it worth the money and time to invest in the product. Only time will tell.  

Think of it like this. Would you be willing to invest 100 or more dollars into the appliance to repair its current problem? If yes then maybe it's worth it to you. If no, then don't call and set up an appointment hoping to get away with a cheap, cheap repair. In most cases the older the appliance the more problems, cosmetic problems exist and mechanical problems break down from age. So if you look at your appliance in disgust because of the way it looks or have had it for 20 years then start thinking of something new. The reason is because money pits do exist today and they can happen anywhere at anytime. All we can do is tell you what we think about the appliance and what could give future problems and of course we can fix the current problem. But if something else breaks a couple of months down the road just be prepared. In most cases the appliance will not do this, but it has happened a couple of times to us over the years. We don't want anyone to feel like they should have replaced instead of repair. If you're wondering if it's going to be worth the repair then we would be happy to come out for a Service Call and check it out for you. Trust me we will tell if it's worth it. 

We don't advise or encourage cheap or jerry-rigged repairs. We always stand by our work and our word to fix it right. If it can't be fixed the way we like we will inform you about getting a new one or encourage you to invest in a new product instead of repairing.

So sometimes we wonder why we're even out on some Service Calls when we take a peak at the appliance. When it's falling apart and even scary to touch we just wonder......

Once again this is why you should choose MARS for your repairs. We will always advise you about the appliance and its current shape. And we will always let you know if it's worth the repair or not.

Call US today at 615-890-4334 for Service or Parts.