Economy Falls, Service Rises

The typical thing that most service companies come to understand is that repairs are always needed.  Whether the economy is booming or in a recession a service company is always needed somewhere at sometime.  When the economy booms people have more options as they should and tend to buy new instead of repairing.  But when the economy tanks and people struggle to pay the bills the last thing they want to do is fork over cash for something new when they can get it fixed for a fourth of the cost.  

At MARS not only do you get a cheaper repair then most service companies.  But a guaranteed warranty on the work done is always provided.  No one here is in the business of taking your money, but only providing well deserved service for a customer who seeks a cheaper alternative than forking out their entire budget for something new.  

Research has shown MARS to be on average $10 to $30 cheaper on just the Service Call & $25 to $50 cheaper on the Labor Rates.  Also MARS holds a one year warranty on all parts unlike other service companies that only provide anywhere from a 30 day to 90 day warranty.  MARS is truly local providing the quickest service we can and if a call back is needed we can be there for you.  

So in the current times we wake up to everyday don't hesitate on a repair and call MARS for the service you deserve.  CALL TODAY!  615-890-4334.  

MARS CLOSED FOR FOLLOWING HOLIDAYS IN 2008

Well we are closed on most holidays.  Being that MARS is a small family owned business we tend to make the most of our busy lives and enjoy the holidays.  We know this creates inconveniences for some of our customers, but we all need our time.  The following days will be taken off for the holidays.

LABOR DAY - MONDAY SEPT. 1st

THANKSGIVING - THURSDAY NOV. 27th

CHRISTMAS HOLIDAY - THURSDAY DEC. 25th through SUNDAY DEC. 28th

NEW YEARS DAY 2009 - THURSDAY JAN. 1st

As always if you call during the holidays please leave a message and we will return your call.  It may not be an immediate return, but we will not forget about you.  Just leave a message and we'll usually return your call within 24 hours.

We hope everyone has a happy holiday and fall season in 2008.

 

Sometimes Waiting Pays Off

Today we're talking about your appliance problems and what to do when trying to get them repaired.  Well for one hopefully you've found your Appliance Tech or Company that you like.  If not then call MARS for we are a BBB member and have an outstanding record with our customers.  In fact we have many returning customers on a daily basis.  Our phone # is 615-890-4334 and operations will be glad to give you the spectrum of the whole operation and how we work and what it costs.

So with that out of the way we move on to the patience factor.  All companies are not the same. In fact only 5 Appliance Companies in all of Middle Tennessee are registered with the BBB. And we are the only company that advertises the BBB logo in our ADS.  Why is this important? Because by becoming a member with the BBB, the company is telling it's customers that they are trusted not only by an accredited agency but by customers all around.  The BBB will not list any companies that have violations or repeat issues with customers on its site or let that company use its logo.  Other online venues to research are Angie's List.  Another very prominent agency that recognizes good service.  By being a member of the BBB you can rest assured that your wishes will be followed when it comes to the repair of your appliance.

Now with good service comes a good following.  Busy companies with the BBB are a good sign. Say you call and want service TODAY! and the company is with the BBB or has a very good track record with your friends or co-workers.  What do you do?  You wait for service that you can trust and depend on. Watch out for the scammers of the service industry for they not only taint the industry with bad press but take your money and run.  Last thing you want is to not only be hindered by your broken appliance but to get into a thicker situation because you couldn't wait a day or even two.

Things can be done like putting ice in your refrigerator to keep the milk cold or a cooler full of ice to keep the ice cream hard.  Go to the laundromat and wash a thing of clothes or two.  Wash your dishes by hand if you can't have the automatic one working.  Eat foods that don't need to be cooked or go out to eat and grab some food if your stove is out.  

So I promise if you wait then your worries won't grow, they'll only be fixed.  

CALL MARS and get set up today for your appointment.  Ask us about our BBB membership and we'll be happy to explain to you our status compared to others.  When it comes to service there's no other appliance company on this planet that can match ours. 

Technicians Are Human Too!

Technicians in today's world are trained and put through EPA Testing along with extensive training through major companies such as Whirlpool, GE, Electrolux, etc.  With today's world market of appliances they change everyday.  Just like your cell phones or television sets or even your cars, appliances change too.  Therefore even the most experienced and professionally trained technician can sometimes get stumped by the ever changing technology.

I wish everything was robotic and people knew the problem right away, but sometimes it might take a few times to get to the root of the problem.  For example the most advanced appliances may have one to up to five computer boards built into it.  This can cause an issue when testing the appliance for the root of the problem, if a computer shorts out it can show all kinds of misleading codes and send the technician down the the wrong path.  So sometimes it may take a couple of trips before the technician solves the problem.  But when it is solved this same problem doesn't occur again because of the experience from that one job.  But like I said the experience may not ever be needed again because of the rapid change in the industry.

Appliance Technicians are just like the local doctor and sometimes even the most experienced physicians in the world have a hard time solving the root of the problem.  So with this blog we ask all the customers of the world and of course Tennessee to be patient with your appliance tech, for he will figure it out if you give him a chance.  Whether it's right away or the 3rd or even 4th trip out.  Trust me they don't do it on purpose.  The last thing a technician wants to do is to keep coming back.  What that shows is determination to get it fixed and that's what you want in a technician.  You hired them to fix the problem and the one's that are determined, do just that. 

As for MARS TECHS we are most determined.  But sometimes one trip just isn't enough.  Rest assure though that trip charges will not accrue with extra visits and they never should. If a Tech can't figure it out on the 1st trip then it's on his time to figure out on the second or third trip. And that's what we have always offered at MARS.  We are 95% on top of it when it comes to the first trip, but if we have to come back and dig deeper for the problem we are 100% sure we'll get it fixed.  That's a promise to you. 

CALL TODAY for your MARS TECH.  

BEFORE YOU CALL A TECH, DO THIS!

Check the obvious.

First start with the simple things like, is it plugged in? Is the water on? Is the switch turned on? Is the breaker or circuit kicked? Is the gas on? Is it a plumbing problem, electrical problem or an appliance problem?

Second check for things like are the doors on the appliances closed properly. This is a major set back on many appliances. When doors are left ajar they tend to not work as well causing trouble such as no power, not sealing correctly, or not cycling.

Third if it's a washer and it's leaking, is the drain hose in the drain? Are your water connections tight? Or are your faucets leaking? A refrigerator not cooling - Is the door shut properly? Is the refrigerator control inside turned on? No Ice - Is the Ice Maker Turned on? Is the water behind the refrigerator connected or turned on? Dishwasher - No power? Is the door shut or the power/breaker on?

Trust me check everything and anything before calling a technician. If not I'm sure the technician will be glad to educate you on the matter so that it doesn't happen again.

CALL MARS and we'll gladly schedule a service call to assist you in anyway, but first for your own good check the obvious.

Where in the house is the Dryer?

This is for installation or recommendations on remodeling your homes or utility rooms.  Say you want to move the laundry room to the garage and knock out the wall to the utility room to extend a room or kitchen.  

Or say you're having a new house built and you get to decide where things will be.  

As FAR AS THE DRYER'S CONCERNED it wants the closest wall available.

The closer the Dryer is to the exterior wall the better.  Generally the less dryer venting needed is a good way to measure the best position for your dryer.  The longer the vent means the longer for lint to travel causing future problems with ventilation and Dryer issues.  Say your vent goes over twenty feet under the house and turns 2 or 3 times before getting to its destination.  This is going to cause moisture and lint to build inside the vent and eventually clog the piping up.  Once the pipe is clogged it's only a matter of time before the dryer begins to fall apart. 

So if you want a new place to install your Dryer get to the exterior wall of the house.  Any exterior wall will work.  Install your Dryer and the small vent with a proper venting hood outside.  This will not only keep piece of mind in the house as far as fires are concerned, but also will keep your Dryer in good shape and dry the clothes in a timely matter.

Call MARS Today for information on Dryer Vent Installations or Dryer Vent materials check out our Parts Store in Murfreesboro, TN.

Check your washer water hoses!

Well, the title of this post is pretty straight-forward. Check your washer water hoses! Today, Snake and I were on a call repairing a Kenmore Washer. The washer required a water valve, which we replaced. However, MARS offers Service Beyond. After we repaired the washer, we did a thorough check on the water inlet system. Usually, we find nothing.

Today we found a bulging water hose. Water pressure had cracked the inner seal of the hose and was slowly building up into a liquid volcano. We showed the customer and she was grateful that we prevented a possible disaster.

Out of sight, out of mind. Most washer water hoses are tucked in behind the washer and are hardly ever seen. And I'm sure most of them are in good shape. But, what if a water hose were to break? It would be like turning the hosepipe on inside your house. In a matter of minutes, your house would be flooded. And it wouldn't stop until you turned the water off. By the looks of the water hose we found today, our customer was very close to this happening to her.

The most common washer water hose is a basic, black rubber hose which comes in a variety of lengths to fit your application. The best, in my opinion, is stainless steel. You can pick these up at any hardware or home improvement store, but if you're in Murfreesboro, TN, come on by our Parts Store located at 855 West College St., Murfreesboro, TN. For more information about MARS, visit Marsboro.com.