The Marsboro Blog

MERRY CHRISTMAS & HAPPY NEW YEAR!

2009-12-26T21:50:00.000-08:00

We here at the MARS family are taking a little more time for ourselves this holiday season. We just wanted to wish all our customers and future customers a Merry Christmas and Happy New Year.

We will be opening back up this year for a short time after Christmas:

December 28th Monday at 9:00 a.m. the doors will reopen for regular hours. Service along with the Parts Store will commence for 4 more days of 2009.

Our Holiday hours for New Years are as follows:

We will be closed Friday Jan. 1st, 2010 through Sunday Jan. 3rd 2010.

We will reopen for a full year of operation starting on Monday Jan. 4th, 2010.

If you need us just give us a ring at :

615.890.4334

Or stop by the MARS PARTS STORE at:

855 W. College St. Suite W

Murfreesboro, TN 37130

A Technician's Perspective on Service

2009-11-26T19:33:00.000-08:00

There's a lot of customers out there who have had bad service...and paid for it. Sometimes it didn't even fix their problem...and they paid for it. And it's tough for technicians, like myself, who want nothing more than to offer you impeccable service at a good price. But the past experiences may leave you to stereotype service technicians as someone who comes in, flips a switch, and charges you several hundred dollars or more.

MARS is doing it's best to dispel those stereotypes and memories of bad service. Our service technicians go to Quarterly training. We have an Office, a Parts Store, and a website with an email contact, so you can ALWAYS contact us 24/7. We do our best to stock our vans with inventory that we anticipate you may need. We are a Better Business Bureau member, and have been for quite some time with an A+ rating and zero complaints.

MARS works on just about every brand of appliance. Can you imagine how difficult it is to know about every brand? And I can see the customers saying, "Well, that's what you do." Yes it is. But, some companies wont work on LG, Samsung, Bosch.....but, we do. It would be like taking a Lamborghini to your local Auto Service station. There are certain limitations regarding what types of Services each company offers. We try to service all appliances of all brands.

MARS warranties all repairs. I had a customer ask me yesterday, "What if this doesn't work next week?" We offer a 90 day Labor and a 1 year Parts Warranty. All you have to do is pick up the phone and give us a call. We'll make a return appointment at no charge to you. That's part of our service. Before we repair your appliance, we quote you a price for repair. When we repair your appliance, we only use New Manufacturer Authorized parts. After the repair, we answer any and all questions you may have and leave you our contact information in the event you need us in the future.

This is what we offer. This is what you pay for. This is Service Beyond.

Ruthie's Awards Finalist!!!

2009-11-14T15:55:00.000-08:00

We were voted by many as the best Appliance Repair Center in Rutherford and Cannon Counties. But we came in a close match and ended as a finalist winner. As a bigger company we realize that the price may not be as good as a single handed one man company because of our large overhead costs. But we can always promise a 1 year warranty on all parts replaced and 90 days on labor. We can also promise a correct (non-jerry rigged) repair and if the repair is not done or doesn't fix the problem all you pay is the service call. And if any problems arise you can always contact us or come by and see us. We don't hide out like other companies have been known to do when repairs go wrong. We work on all major brands, unlike some of our competitors who only work on a select amount of brands. We are up to date on training every year unlike many of our competitors who haven't been to a training in years. Also we are the only company out of all the finalists and the winner to be a BBB.org member. We are also the highest rated company on Angie's List. We did realize that the Daily News Journal did list us as Murfreesboro Appliance Repair instead of MARS. MARS is what we go by and is the name most know us by, we feel that maybe if the proper name was established we would have ran away with being the winner. But we can't complain, we are a finalist in the counties and we will continue to strive to be the best their ever is. We look forward to next year to being the outright winner of the Ruthie's. Check us out at the only company with a website among all appliance repair centers at www.marsboro.com. Also check us out on BBB.org or Angie's List.com. As for one more tidbit we are the appliance repair center that was chosen by MTSU to help maintain all their appliances on the college campus. This I hope shows you that you can trust us with your repairs needed.

Or you can just give us a ring at 615-890-4334 or 615-459-2747

IF YOU NEED PARTS, We sell to the public unlike any of our other competitors.

You can stop by the repair center at:

855 W. College St. Suite W

Murfreesboro, TN 37129

Got a Front-Load Washer? Have you checked your pump filter lately?

2009-09-14T21:17:00.000-07:00

They're flashy. They're shiny. They come in all these pretty colors, with pretty buttons, and the salesman doesn't even have to say anything before you're at the register ringing it up with thoughts of freshly steamed, clean clothes emerging from your beautiful, brand-new, front-load washer.

BUT ... There is one thing you need to know about. The pump filter. NOT EVERY front-loader has one, but most of them do. Some newer front-loaders have a small access door located on the front panel near the floor. If you don't see it...it's not there. :) If it is, read your manual. It should instruct you how and when to clean your pump filter. Different brands and models have different pump filters and, as I said before, some DO NOT have them.

"Why do I need to clean it?"

Because all those little things that get left in your pockets, they wiggle out and find themselves lodged in the pump filter. "So?" All these little things obstruct the water from draining...and then MORE little things start to add up, causing a snow-ball effect. Several things may happen after this occurs.

Your washer may not complete its cycles, or it may lock the door, or it may not even come on at all. That's usually when you call us. If we show up and it turns out to be a clogged pump filter, there are two possible outcomes. The first being...just a clogged pump filter. We would clean it and check for any other foreign debris in the drain line. Usually, an inexpensive repair. However, a clogged pump filter can ruin a drain pump very quickly. Either a small item gets through the filter and wedges itself in the drain pump impeller, or the lack of water causes the pump to run dry and overheat. This repair can be expensive. It can also be avoided.

Check your pump filter once a year. Look online for information to determine if your front-load washer has a pump filter. Ask friends if they've ever had their pump filter cleaned, so they can show you. Or you can call MARS. We service all of Rutherford County and can be reached at 615.890.4334.

The Marsboro Blog Quick Index

2009-09-07T11:25:00.000-07:00

So, I've went back through the entire year and found some of our most informative articles so you wouldn't have to click through the archive. That's Service Beyond.

6/14/2009 - "How does service save me money?"

6/7/2009 - "Why don't appliances last as long?"

6/7/2009 - We can service appliances and HVAC on the same call!

2/22/2009 - Appliance maintenance - Keep it clean!

1/28/2009 - "Can I fix it myself? Won't I save money?"

6/17/2008 - Check your washer water hoses!

5/15/2008 - "Really? Do I have to change my refrigerator filter?"

5/12/2008 - "Why can't I speak to a tech when I call MARS?"

5/5/2008 - A toothpick can cause a dishwasher to not drain!

5/4/2008 - "My dishwasher won't start!"

4/18/2008 - What kind of water line is on your Refrigerator?

4/16/2008 - Change Your Refrigerator Filter!

MARS SETS AUGUST STORE GOAL!!!!

2009-09-02T17:13:00.000-07:00

In the month of August MARS broke its record for customer sales. So far we had more customers and sales in August of 2009 than any other month dating back to March of 2008 when we opened the MARS PARTS STORE.

At the store we all say, "We hope it's just the beginning, our goals are higher!" As for the newest addition to MARS, the MARS part store and center, the service continues to provide daily help to all those customers who need it and have been since 1989.

We will continue to burn through the days to get to our goals and help customers achieve a cheaper alternative. 90% of the time it's cheaper to fix than to replace and it's just as cost effective. Older stuff lasts longer than the newest appliances on the market.

So if you need a part or repair come on down to MARS or call us at 615-890-4334.

Sometimes We Wonder.......

2009-08-11T16:20:00.000-07:00

I think in the past week we have looked at a half of a dozen or a little more. Maybe even 1 appliance a day that shouldn't be looked at in the first place. What I mean is the appliance is so old or in such bad shape that it's really in the best interest to just replace it then to repair it. I know money can be tight and a repair is less expensive, sometimes even less than what you think it could be. But what we look for here at MARS is the worth of the repair. Is it worth the money and time to invest in the product. Only time will tell.

Think of it like this. Would you be willing to invest 100 or more dollars into the appliance to repair its current problem? If yes then maybe it's worth it to you. If no, then don't call and set up an appointment hoping to get away with a cheap, cheap repair. In most cases the older the appliance the more problems, cosmetic problems exist and mechanical problems break down from age. So if you look at your appliance in disgust because of the way it looks or have had it for 20 years then start thinking of something new. The reason is because money pits do exist today and they can happen anywhere at anytime. All we can do is tell you what we think about the appliance and what could give future problems and of course we can fix the current problem. But if something else breaks a couple of months down the road just be prepared. In most cases the appliance will not do this, but it has happened a couple of times to us over the years. We don't want anyone to feel like they should have replaced instead of repair. If you're wondering if it's going to be worth the repair then we would be happy to come out for a Service Call and check it out for you. Trust me we will tell if it's worth it.

We don't advise or encourage cheap or jerry-rigged repairs. We always stand by our work and our word to fix it right. If it can't be fixed the way we like we will inform you about getting a new one or encourage you to invest in a new product instead of repairing.

So sometimes we wonder why we're even out on some Service Calls when we take a peak at the appliance. When it's falling apart and even scary to touch we just wonder......

Once again this is why you should choose MARS for your repairs. We will always advise you about the appliance and its current shape. And we will always let you know if it's worth the repair or not.

Call US today at 615-890-4334 for Service or Parts.

LOW ON REFRIGERANT? LESS THAN 1% CHANCE

2009-06-26T19:40:00.000-07:00

How much refrigerant does a Refrigerator have in it?

In most cases from 4 oz. to 8.5 oz.

How much refrigerant does a Central Heating and Air Conditioning unit have in it?

In most cases from 60 oz. to 100 oz. or more.

So if your refrigerator is low on refrigerant it will have a different diagnosis to it than an Air Conditioner. So if you're a former HVAC technician or you are a current HVAC technician you might assume that your refrigerator or customer's refrigerator is low on charge because there's frost not completely covering the coils. It's low on refrigerant, right? NO! Refrigerator's and HVAC are different machines and operate in different atmosphere's. So don't assume that because your refrigerator is low on a full charge that it's an easy fix.

If it's low, it doesn't cool at all. That's how the refrigerator operates. If an HVAC system is low it still could have pounds of R-22 or R-410a inside helping to keep a relatively cool atmosphere. So next time you think to relate HVAC to your refrigerator, don't. It's a classic mistake. The sealed systems are different and diagnosis can make you think in the wrong direction if not careful.

If any system is low that means there's a leak, which is bad. Coils most likely would have to be replaced to solve the problem for sure. In any case we always laugh out loud when someone says, "I think it's just low on charge." Our response always is, "I hope not, because that means it could get expensive to repair."

So before you assume a leak which is usually not the case let the professionals take a look first. Out of a 100 refrigerators we look at that end up being sealed system problems only 1 will come away with a diagnosis of a leak.

CALL MARS for your professional TECH to look over your possible leak today. We are E.P.A. certified and we guarantee every repair we make.

Service SAVES you money!

2009-06-14T15:56:00.001-07:00

"My dryer is not heating. It's probably just a fuse. I can fix that."

MARS is all for the Do-It-Yourselfer. That's why we have a Parts Store. There are repairs that don't require a service technician. But, a misdiagnosis of the problem could lead to you buying several incorrect parts, which add up quickly. Our store does not allow customers to return electronic parts, and this policy is standard with most Appliance Parts retailers.

A dryer's heat, depending on the brand, could be influenced by SEVERAL things. The heating element could be bad. The heating element could be grounded. The thermal fuse may be blown. The thermostat may be bad. The Safety may be blown. The cycling thermostat could be causing the trouble. There could be a wad of lint clogging the exhaust INSIDE the dryer. The exhaust vent that goes into your foundation, under your crawl space, out the roof, or through the wall could be clogged or torn. Temperature switches on dryers can cause problems. POWER could be to blame. The previous blog entry POWER! POWER! POWER! will go into detail on this. DID YOU KNOW? If a fuse goes bad, it's telling you there may be something else wrong with the appliance.

This is just one small example of how our Service Call can save you time and money. I know multiple customers that have come in to the store and bought fuses, cords, elements, control boards, switches.......and then set up a Service Call. The best part is, we guarantee our service. All appliance repairs come with a 90 Days Labor and 1 year Parts warranty. As one happy customer put it, "Peace of mind is priceless." Call MARS for your next Appliance or HVAC service.

WHY DON'T APPLIANCES LAST LONGER

2009-06-07T14:48:00.000-07:00

This question has many answers.

For one they're not made the way they used to be.

Back in the 60's and 70's the machine parts were made here and assembled here. The product material was heavier and was able to withstand friction better. Everything was mechanical, from the timers to the ice makers to the motors. Second, there was less items to pick from making things less complicated. The quality was just higher in those days. Only a handful of washers, dryer, refrigerators, dishwashers, etc.

Then the free trade market and technology lifted off. Parts were no longer made here anymore, they are made in other countries and then shipped here. They are still somewhat assembled here, but most parts are foreign made. The product material is plastic or thin metals which in return doesn't hold up to friction and rotation over long terms. Everything has lost the mechanical way, it turns on computer generated technology now. Sensors are now built into everything from how hot the water is to how often your refrigerator needs to defrost according to temperatures inside. Your dryer senses how long it needs to dry the clothes and your dishwasher senses how hard the water is. And last but not least there are so many brands and models of appliances that they are forever changing. This causes a problem, the quality of the product disappears behind the shade of so many appliances.

With these two differences there are some pros and cons. The cons, well the product doesn't last as long as the conventional mechanical machines. The pros, they are more efficient. The cons, they still cost just as much or much more than the conventional days. The pros, you end up getting your money back in the long run on utility costs.

But there is one bigger problem. The reason stuff doesn't last as long is because we don't take care of our products anymore. We hope they clean themselves. This is what we have forgotten. If we just treated our machines with lightness and cleanliness we just might get those wonder years out of them along with higher efficiency. That's 2 PROS and no CONS.

Why don't appliances last longer? I'd say maybe we should start by taking better care of them and that question just might be less asked.

CALL MARS for your SERVICE to clean out all the mess so that your appliance can last longer.

(615) 890-4334

POWER! POWER! POWER!

2009-06-07T14:40:00.001-07:00

The least checked problem on dryers is the power. Check your power. A dryer can run and not heat with half the power. It needs the other half to heat. So before you call MARS to come out and repair your dryer make sure it's not the electrical outlet or a breaker.

If you still want MARS service we would be glad to replace a breaker or the outlet. But you may be able to do this yourself. So before you rip your own dryer apart looking for the problem check your power.

At worst go buy a small voltage meter and check it. You can always put the meter to good use in the future on something else.

Oh and by the way the voltage you're looking for is 220 to 240 volts.

GET YOUR A/C & APPLIANCE SERVICED ON 1 CALL

2009-06-07T14:25:00.000-07:00

MARS, with it's everyday growth and reputation from being an A listed company on Angie's List and a notable BBB member we can't help but grow into other fields. We are now not only offering expansive repair for in home appliance repairs, but also A/C repair. We always suggest you use a company you are comfortable with, but if you haven't found a home repair company for your A/C call and give us a try. We not only beat all Service Call Charges, but we apply them to the repair just like in the appliance services. The Service Charge is waved if a repair is done.

Installing Haier Split systems and York Package systems along with York Split systems can also be performed by our company if you're looking for a new system. We always inform the customer to call other companies to get a set price. We do vow to match and always beat the price of our competitors. So if we quote you a price, it is in most cases not a set price. Just call around and let us know what others can do for you. We'll be happy to meet your demand.

MARS not only supplies the service and knowledge, but we can also offer the parts for the do-it-yourself guy or gal. The only company that can give you all this without going through the dreaded corporations is MARS.

FOR PARTS:

MARS PARTS STORE

855 West College St. Suite W

(615) 890-4334

FOR SERVICE:

(615) 890-4334

(615) 459-2747

Maintain your appliance!

2009-02-22T12:42:00.001-08:00

Your car needs an oil change every 3000 miles or so. Your computer needs to be defragmented once in a while. You should check your credit report annually. All these things have one thing in common. Maintenance. Your appliances should be maintained as well. But, most of my customers have no clue of what to do. You're rarely told by the salesman, and the owners manual is usually vague at best. So, that's what this post is about.

Dishwashers - Not cleaning well? Leaving white film on dishes? It might be a bigger problem, but have you cleaned it recently? Occasionally? Ever? Use Dishwasher Magic. You can pick it up at our Parts Store. Do not use with dishes in dishwasher. Take the cap off. Find a place on the bottom rack, usually in your silverware rack, to place the bottle upside down. Start `er up. It’s that simple. Please read the directions on the bottle before using this product.

Washers - Washer Magic is a liquid you can use for top loaders to help disinfect and clean your washer. For Front Loaders, Affresh is the best out there. It’s like an Alka-Seltzer tablet that’ll disintegrate during the wash. As I said before, please read all instructions before using this product.

Dryers - Clean the lint trap. Period. Every time. If the lint trap is cracked or broken, get a new one at our Parts Store. Check the vent on the back of the dryer. Is it crushed, cracked, or even connected? Check the velocity of the air coming from the exhaust vent on the outside of your house. Is it weak, not hot (even thought the dryer heats), or not even coming out? If you answer yes to any of these questions, it might be time to give us a call.

Refrigerators - Change your filter! This can be a "flood" of a lesson if you wait too long. Sediment builds up inside the filter over time and the water pressure may cause the filter o-ring to rupture. The fins on your coils may also need to be cleaned. They're located differently on different models. Due to electrical, freon, and water lines, we suggest allowing a professional to clean your coils.

Stoves - Keep it clean. Use CeramaBryte for ceramic cooktops. There are many products available to clean the oven's interior.

Garbage Disposals - You can use Plink. Little caplets that you drop down into the disposal and grind up to disinfect and clean the interior.

There are many cleaners out there. These are the ones we recommend. Some cleaners may work better in different scenarios. Read the instructions before using any product. All of the products listed, along with several others not mentioned, can be purchased at our Parts Store. Thank you for your time and I hope this has been helpful.

Fix It Yourself - Continued...

2009-02-15T05:42:00.000-08:00

Ok, so I don't blame anyone who tries to fix it themselves. But, does it save you money in the long run? The odds aren't in your favor.

A week after writing the previous article, we had a customer who had an appliance problem. He bought several parts from our store that added up to be over $130. The parts did not fix the problem. Since the parts were electrical, they were also non-returnable. Although he knew this prior to purchasing the parts, he was trying to save himself some money. Finally, he decided to pay the Service Call and have our techs diagnose his problem.

Within minutes, the tech had found the problem, and it had nothing to do with the appliance. The customer had a small electrical problem within the plug in the wall. Now that the customer had to pay a Service Call, he was close to $200. This is just a classic case of how a Service Call can save you money. He chose to repair the problem himself, and the cost of the Service Call with his repair was about $75. A lot better than $200, huh?

Our technicians are trained and professional. Put the liability on us. We guarantee our work and our parts. If you'd like to fix it yourself, you can visit our Parts Store in Murfreesboro, TN. We're located at 855 W College St, Suite W. We're in the Maple Leaf Village complex across from the skating rink. If you're in need of directions, please visit our website, www.marsboro.com.

Can I fix it myself? Won't I save money?

2009-01-28T21:59:00.000-08:00

Yes. We are people, just like you. So, it is possible for you to fix it. And, if done correctly and safely, you and your appliance may live to see another day. However, we are professionals. The flip side to that question is --- No.

A lot of the time I go out on a Service Call and meet people who have attempted to fix what they thought was wrong. So, they've spent a couple of hours or more diagnosing and disassembling the appliance, then they've paid for the part (which is most likely Non-Returnable), and then installed the part and reassembled the machine to find out it's not the problem. I've seen this scenario many times.

"Well, if my dryer isn't drying, isn't it the element?" Maybe, but there are SEVERAL other components less expensive than the element that might be the cause.

"My washer makes a noise. I think it's the belt." Could be, but most of the time, it's not.

The point is: We can save you money. By letting us repair your appliance, we are liable for your appliance. Our parts come with a one year warranty. Our technicians are trained to repair other possible problems that you might overlook. We don't just fix the problem, we repair your appliance and, most of the time, can perform preventative maintenance at no extra cost.

The next time you have an appliance problem, let us offer you Service Beyond. Going back to the original question; We can order almost any part for any residential appliance. So, if you can fix it yourself, bring your model number, part number, or even the part down to our Parts Store and we'll be able to find the part you need. Our Parts House is located at 855 W. College St, Suite W, Murfreesboro, TN, 37129 in the Maple Leaf Village complex.

Economy Falls, Service Rises

2008-10-14T21:21:00.000-07:00

The typical thing that most service companies come to understand is that repairs are always needed. Whether the economy is booming or in a recession a service company is always needed somewhere at sometime. When the economy booms people have more options as they should and tend to buy new instead of repairing. But when the economy tanks and people struggle to pay the bills the last thing they want to do is fork over cash for something new when they can get it fixed for a fourth of the cost.

At MARS not only do you get a cheaper repair then most service companies. But a guaranteed warranty on the work done is always provided. No one here is in the business of taking your money, but only providing well deserved service for a customer who seeks a cheaper alternative than forking out their entire budget for something new.

Research has shown MARS to be on average $10 to $30 cheaper on just the Service Call & $25 to $50 cheaper on the Labor Rates. Also MARS holds a one year warranty on all parts unlike other service companies that only provide anywhere from a 30 day to 90 day warranty. MARS is truly local providing the quickest service we can and if a call back is needed we can be there for you.

So in the current times we wake up to everyday don't hesitate on a repair and call MARS for the service you deserve. CALL TODAY! 615-890-4334.

MARS CLOSED FOR FOLLOWING HOLIDAYS IN 2008

2008-09-01T21:29:00.000-07:00

Well we are closed on most holidays. Being that MARS is a small family owned business we tend to make the most of our busy lives and enjoy the holidays. We know this creates inconveniences for some of our customers, but we all need our time. The following days will be taken off for the holidays.

LABOR DAY - MONDAY SEPT. 1st

THANKSGIVING - THURSDAY NOV. 27th

CHRISTMAS HOLIDAY - THURSDAY DEC. 25th through SUNDAY DEC. 28th

NEW YEARS DAY 2009 - THURSDAY JAN. 1st

As always if you call during the holidays please leave a message and we will return your call. It may not be an immediate return, but we will not forget about you. Just leave a message and we'll usually return your call within 24 hours.

We hope everyone has a happy holiday and fall season in 2008.

Sometimes Waiting Pays Off

2008-08-16T14:32:00.000-07:00

Today we're talking about your appliance problems and what to do when trying to get them repaired. Well for one hopefully you've found your Appliance Tech or Company that you like. If not then call MARS for we are a BBB member and have an outstanding record with our customers. In fact we have many returning customers on a daily basis. Our phone # is 615-890-4334 and operations will be glad to give you the spectrum of the whole operation and how we work and what it costs.

So with that out of the way we move on to the patience factor. All companies are not the same. In fact only 5 Appliance Companies in all of Middle Tennessee are registered with the BBB. And we are the only company that advertises the BBB logo in our ADS. Why is this important? Because by becoming a member with the BBB, the company is telling it's customers that they are trusted not only by an accredited agency but by customers all around. The BBB will not list any companies that have violations or repeat issues with customers on its site or let that company use its logo. Other online venues to research are Angie's List. Another very prominent agency that recognizes good service. By being a member of the BBB you can rest assured that your wishes will be followed when it comes to the repair of your appliance.

Now with good service comes a good following. Busy companies with the BBB are a good sign. Say you call and want service TODAY! and the company is with the BBB or has a very good track record with your friends or co-workers. What do you do? You wait for service that you can trust and depend on. Watch out for the scammers of the service industry for they not only taint the industry with bad press but take your money and run. Last thing you want is to not only be hindered by your broken appliance but to get into a thicker situation because you couldn't wait a day or even two.

Things can be done like putting ice in your refrigerator to keep the milk cold or a cooler full of ice to keep the ice cream hard. Go to the laundromat and wash a thing of clothes or two. Wash your dishes by hand if you can't have the automatic one working. Eat foods that don't need to be cooked or go out to eat and grab some food if your stove is out.

So I promise if you wait then your worries won't grow, they'll only be fixed.

CALL MARS and get set up today for your appointment. Ask us about our BBB membership and we'll be happy to explain to you our status compared to others. When it comes to service there's no other appliance company on this planet that can match ours.

Technicians Are Human Too!

2008-07-09T20:22:00.000-07:00

Technicians in today's world are trained and put through EPA Testing along with extensive training through major companies such as Whirlpool, GE, Electrolux, etc. With today's world market of appliances they change everyday. Just like your cell phones or television sets or even your cars, appliances change too. Therefore even the most experienced and professionally trained technician can sometimes get stumped by the ever changing technology.

I wish everything was robotic and people knew the problem right away, but sometimes it might take a few times to get to the root of the problem. For example the most advanced appliances may have one to up to five computer boards built into it. This can cause an issue when testing the appliance for the root of the problem, if a computer shorts out it can show all kinds of misleading codes and send the technician down the the wrong path. So sometimes it may take a couple of trips before the technician solves the problem. But when it is solved this same problem doesn't occur again because of the experience from that one job. But like I said the experience may not ever be needed again because of the rapid change in the industry.

Appliance Technicians are just like the local doctor and sometimes even the most experienced physicians in the world have a hard time solving the root of the problem. So with this blog we ask all the customers of the world and of course Tennessee to be patient with your appliance tech, for he will figure it out if you give him a chance. Whether it's right away or the 3rd or even 4th trip out. Trust me they don't do it on purpose. The last thing a technician wants to do is to keep coming back. What that shows is determination to get it fixed and that's what you want in a technician. You hired them to fix the problem and the one's that are determined, do just that.

As for MARS TECHS we are most determined. But sometimes one trip just isn't enough. Rest assure though that trip charges will not accrue with extra visits and they never should. If a Tech can't figure it out on the 1st trip then it's on his time to figure out on the second or third trip. And that's what we have always offered at MARS. We are 95% on top of it when it comes to the first trip, but if we have to come back and dig deeper for the problem we are 100% sure we'll get it fixed. That's a promise to you.

CALL TODAY for your MARS TECH.

BEFORE YOU CALL A TECH, DO THIS!

2008-06-18T19:54:00.000-07:00

Check the obvious.

First start with the simple things like, is it plugged in? Is the water on? Is the switch turned on? Is the breaker or circuit kicked? Is the gas on? Is it a plumbing problem, electrical problem or an appliance problem?

Second check for things like are the doors on the appliances closed properly. This is a major set back on many appliances. When doors are left ajar they tend to not work as well causing trouble such as no power, not sealing correctly, or not cycling.

Third if it's a washer and it's leaking, is the drain hose in the drain? Are your water connections tight? Or are your faucets leaking? A refrigerator not cooling - Is the door shut properly? Is the refrigerator control inside turned on? No Ice - Is the Ice Maker Turned on? Is the water behind the refrigerator connected or turned on? Dishwasher - No power? Is the door shut or the power/breaker on?

Trust me check everything and anything before calling a technician. If not I'm sure the technician will be glad to educate you on the matter so that it doesn't happen again.

CALL MARS and we'll gladly schedule a service call to assist you in anyway, but first for your own good check the obvious.

Where in the house is the Dryer?

2008-06-18T19:43:00.001-07:00

This is for installation or recommendations on remodeling your homes or utility rooms. Say you want to move the laundry room to the garage and knock out the wall to the utility room to extend a room or kitchen.

Or say you're having a new house built and you get to decide where things will be.

As FAR AS THE DRYER'S CONCERNED it wants the closest wall available.

The closer the Dryer is to the exterior wall the better. Generally the less dryer venting needed is a good way to measure the best position for your dryer. The longer the vent means the longer for lint to travel causing future problems with ventilation and Dryer issues. Say your vent goes over twenty feet under the house and turns 2 or 3 times before getting to its destination. This is going to cause moisture and lint to build inside the vent and eventually clog the piping up. Once the pipe is clogged it's only a matter of time before the dryer begins to fall apart.

So if you want a new place to install your Dryer get to the exterior wall of the house. Any exterior wall will work. Install your Dryer and the small vent with a proper venting hood outside. This will not only keep piece of mind in the house as far as fires are concerned, but also will keep your Dryer in good shape and dry the clothes in a timely matter.

Call MARS Today for information on Dryer Vent Installations or Dryer Vent materials check out our Parts Store in Murfreesboro, TN.

Check your washer water hoses!

2008-06-17T22:16:00.000-07:00

Well, the title of this post is pretty straight-forward. Check your washer water hoses! Today, Snake and I were on a call repairing a Kenmore Washer. The washer required a water valve, which we replaced. However, MARS offers Service Beyond. After we repaired the washer, we did a thorough check on the water inlet system. Usually, we find nothing.

Today we found a bulging water hose. Water pressure had cracked the inner seal of the hose and was slowly building up into a liquid volcano. We showed the customer and she was grateful that we prevented a possible disaster.

Out of sight, out of mind. Most washer water hoses are tucked in behind the washer and are hardly ever seen. And I'm sure most of them are in good shape. But, what if a water hose were to break? It would be like turning the hosepipe on inside your house. In a matter of minutes, your house would be flooded. And it wouldn't stop until you turned the water off. By the looks of the water hose we found today, our customer was very close to this happening to her.

The most common washer water hose is a basic, black rubber hose which comes in a variety of lengths to fit your application. The best, in my opinion, is stainless steel. You can pick these up at any hardware or home improvement store, but if you're in Murfreesboro, TN, come on by our Parts Store located at 855 West College St., Murfreesboro, TN. For more information about MARS, visit Marsboro.com.

Who Is The Best? GE, Whirlpool, or Frigidaire?

2008-05-18T10:58:00.000-07:00

They are all very good machines. Many customers like one brand or the other and have had bad luck with a different brand like we all have.

Don't look at a machine by its name, but by it's model. What model of the brand is the most important. Every brand name appliance has had trouble, but usually it's with certain models and the years that they were manufactured. Maytag has had the most recent issues with models and the years they were built. Including the earlier model Neptune or the L shaped Refrigerator. These two units have caused a lot of trouble for the consumer, but if you bought a different model from Maytag that wasn't the early neptune design or the L shaped refrigerator you would have never noticed a problem with the Maytag Brand. Same goes with GE, Whirlpool, and Frigidaire. All have they're model issues, but all are good brands. All brands have their lemons as with everything else made in the world. Who has the best reputation? Well Whirlpool and GE are at the top of our list, but Frigidaire will cost you less at the store and they also are very well built machines.

The machine that usually costs the less to fix is? Whirlpool and then Frigidaire. GE will cost you more to repair because the cost of replacement parts usually run more expensive through GE. This is not controlled by your Tech or the Service Company. The cost of replacement parts come from the manufacturer and GE is the most expensive along with other companies like in many cases Maytag (Now owned by Whirlpool). Any foreign made brand such as LG, Samsung, Bosch, or Miele will usually cost you more because of the expense of replacement parts.

So who is the best? As we say its the model not the brand. Get on consumer reports that can track at least a 5 year trend and that will tell you the best brand and its model on the market. If you look on the new technology consumer reports that only extend a couple of months or just one year beware they haven't been out of warranty yet and aren't costing the customer a dime to fix. What you want to find out is how does the machine operate when ran over consecutive years not just one year. And how much is it costing the customer to keep the machine running.

Is My Old Machine Worth Fixing?

2008-05-18T10:39:00.000-07:00

Yes and No.

It depends what the problem is, but it is well worth a Service Call to check it out. An older machine consisting of nowadays eight to ten years is always worth a couple of dollars to have checked out. What if it's just a belt for your washer or dryer, that's worth fixing. Or say a water valve for your refrigerator, that's worth fixing. Most repairs in the Appliance Industry will run at a low labor cost of $69.95 (only Labor) on up to about $269.95 (this includes expensive or many parts). Other than that the costs of transmissions, motors, compressors, and cosmetic things like tubs or doors can cost over $300 to $600. CPU controls on more technological machines can run as low as $30 for the part on up to close to $300 for the part. It depends how much you paid for the machine usually conveys how much the electronics cost. So in most cases an older machine will not contain to much electronics and if it is an electronic problem then just pay a service call and go buy a new one. But if it's something that could have cost you a $100 to fix then that might be worth the money.

Buying a replacement machine today can cost as low as $300, but can cost as much as $2500. Depending on the appliance and the newer technology you want on it. So are you willing to just chuck that old appliance out the door and go spend money to buy a new one? Or does letting a Technician come conveniently into your home, fix your appliance in the place it stays, give out a healthy warranty and an honest opinion on the machine for half the cost of a new one? It depends, right? You might have more than one problem or you might have a major problem that costs as much as a new one.

But before you make that decision wouldn't it be nice to find out what the problem is with your appliance therefore giving you that piece of mind. Many customers today have trouble with machines right out of warranty if not problems within warranty. Some appliances manufactured today aren't built with the same material that your old appliance was built out of. Many customers tell us, "I sold my old machine a couple of years ago and it was in good working condition. Now I have this new machine that had the highest consumer rating when I bought it and it's given me nothing but trouble. I bet you my old machine is still working without any trouble where ever it is." That could be true.

So take a breathe and call a Service Tech to evaluate your machine. If your machine has never given you trouble before then give it a chance and save yourself some money. Call MARS Today.

Do I Have To Change My Filter?

2008-05-15T21:28:00.000-07:00

FILTERS ARE IMPORTANT.

Water filter? Simply stated, you can't be healthy without drinking lots of water everyday. And a water filter is the source that protects you from the metals in our water. Without water filtration we are allowing the toxins in our body to not be flushed properly. In fact we might be flushing out one toxin and adding another such as chlorine or mercury. I'm sure we don't want that in our bodies or our children's bodies. In fact the brain is made up of 3/4 water and our muscles are not far behind with around sixty percent. So water has a large role in our mental capacity along with our physical strength. Filtering the water will not only taste better but improve our mental capability along with strengthening our bodies.

Now filters not only filter our drinking water and ice but they can be a hazard at times. They do contain water that is inside our homes. And our homes are not very sustainable with water damage last time I checked. We must be safe but cautious too. Sediment filled filters can cause blockage of water lines, valve destruction, Ice Maker burn outs and worst of all large leaks. As long as the filters are changed out every 6 months to a year depending on usage then many problems related to filters wouldn't occur. Limestone, calcium, bacteria are only the natural substances found in tap water along with mercury, lead, benzene, and other heavy metals. This is in our water supply that is filtered everyday. We can only imagine if filters were not changed for long periods what kind of build up would occur. Change that filter not only for the health of you and your family but also for your refrigerator.

Come by our MARS PARTS STORE today to pick up the correct filter for your Refrigerator before the problem occurs in your house. We not only want you to be Safe, but Healthy.

Why can't I get technical help over the phone?

2008-05-12T22:40:00.000-07:00

A very simple question with a very simple answer. Liability. Let's explore the history of the phone call that made history. A customer was having dryer problems. He scoured the phone books and internet for technical assistance. What he found was a Large Retailer who offered Over-The-Phone Appliance Repair Technical Assistance. The gentleman was confident in his handyman ability, but needed some expert guidance. This was the service he wanted.

While servicing the dryer, and taking the experts advice, he was fatally electrocuted. Apparently, the expert had failed to tell the handyman to unplug the dryer. Now, don't go off about how the handyman should've known!!! As an appliance technician, there are times when we test LIVE appliances. But, the handyman wanted step-by-step guidance and the expert missed a step.

We are human. And there are times when we, Trained Professionals, get shocked, zapped, cut, pricked, drenched, etc. We make mistakes. So, how can we expect to guide another safely, over the phone, through machines pulsing with electricity? I could probably instruct a group of people to do one task, and half of them would interpret my directions differently. Inside an appliance, there is little room for error. There's simply too much risk and liability.

We run a Parts Store in Murfreesboro, TN at 855 West College St, Suite W. You can reach us at 615.890.4334. If you get a hold of a tech, we may try to help you diagnose which part you need, but we will never offer advice on the removal or installation of a part. This is a universal policy, dictated by that one phone call (and lawsuit) that protects all parties - the handyman, the expert, and the business.

If you have any questions, please feel free to contact us. You can reach us through Marsboro.com. We're always here to help, but we'll never jeopardize the people who keep this company running...you.

The GE Toothpick Problem

2008-05-05T20:01:00.000-07:00

Today we encountered a problem with a Dishwasher not draining. Water was draining, but not at a rapid enough pace to drain all the water out.

Knowing that the dishwasher was disposing of some water tells us MARS Techs that the unit is working but not at full capacity through the drain line. So the first thing we did was run a snake (Line) through the hose. With the unit still not draining at full capacity we decided the unit would have to be pulled.

Pulling a dishwasher requires disconnection of the drain line, water line, electrical, and taking out any and all mounting screws. Along with possibly lowering the unit to edge out the corners or the top of the dishwasher. Once the unit was completely out from under the counter we took apart the drain line and sucked out all possible particles only to find nothing in the line. So we proceeded to go into the dishwasher and sucked out all particles inside only to find nothing. Finally we pulled the pump from the dishwasher cavity and found the toothpick. Yes, the toothpick was stopping the pump from rotating at a full speed this caused a drain problem.

After re-installing the unit we handed the toothpick back to the customer and the GE dishwasher was up and running as usual. Even the most unusual items can get down in between the cracks of your dishwasher. Even a GE TOOTHPICK.

GE & KITCHENAID - Dishwasher Will Not Start

2008-05-04T10:58:00.000-07:00

What is the problem?

Well there can be several. The best thing to do is to contact a MARS Rep. and schedule a service call to get it diagnosed correctly by a MARS Tech. This will insure the correct diagnostic and also save you time and money on wasted parts that aren't broken.

A common problem believe it or not is that the breaker shorts out or it is off. Many people have their houses renovated every year, especially the kitchens. So in the process subcontractors that are hired are sometimes not electricians or plumbers or appliance personnel at all. They are just regular handy men. So if you've had a recent renovation then contact your subcontractor or just simply check the breaker. If the breaker is shorted or will not come on either you have a short in the Dishwasher or in the breaker.

GE, Whirlpool, Maytag, Frigidaire, Bosch, Dacor, Fisher & Paykel, and KitchenAid products are not made the same and therefore the Dishwashers all have different reasons for not powering up. It could be a wiring problem, or false connection - dead connection. It could be that the unit is powering up but getting no water. Could be a door not closing correctly or the overflow operating incorrectly. The possibilities of control boards or timers going bad can create a power problem. The motor shorted or wires around the motor burned can be a possibility. Or even a push to start button that is not relaying the electrical pulse to the control. Even a fuse link can blow and stop power to the entire system. Sometimes all this is working and the problem is the power. You might not have an issue with the breaker and it might be on, but not submitting the proper power of 110 volts to 120 volts. If this is the problem you need to call a MARS Tech or your local electrician.

*We do not recommend that you pursue to diagnose a problem if dealing with live electrical components. This can be a deadly action if improperly handled.

The listed problems that can occur are the most common. Sometimes a rare or odd problem can occur with two or more components. With that said all Dishwashers once again operate differently and are built differently. There might be sub-brands and the same manufacturers, but even in sub-brands there are small differences that can make a Dishwasher stop. And last but not least, today's dishwashers do not operate like your old ones from ten years ago. With the balance of technology happening the appliances that we purchase and repair today are much more electrical than any before.

If you can't figure out why your GE or KitchenAid Dishwasher is not getting power and you really don't want to waste 12 hours fixing it and over a $100 in parts hoping to fix it call MARS and we'll not only repair it, but warranty any parts for a year and the labor for 90 days. Trust me it's worth the call.

Maytag, GE, Whirlpool Washer Door Adjustments

2008-04-26T21:01:00.000-07:00

Most washers in todays markets are simple and top loading. You lift the lid and load the unit and wash away. But also in todays markets are front loading washers and of course all dryers are front loading machines. The question of the day is, Can you switch the doors on the units so that they open and shut on opposite sides to make it more convenient? I know this is not the answer anyone is looking for but the answer is both yes and no.

First thing to do is check out the machine and see if looks like it can be switched. Simply put - Does the design allow the door to open in the other direction? Some models like the older style Maytag front loaders allow you to change the door settings, others like some of the new front loaders don't allow this. If you can't figure out if the doors can be switched then the best thing to do before breaking into the unit is to do some research. The Company whether it's a Maytag product or GE product, etc. should be able to let you know.

Here's a small piece of advice for all you new home buyers or new appliance purchasers. If you want your doors opening a certain way at your home then check to see if they can be switched. If you buy the product that doesn't allow for the door to be changed then there is no way but to open the unit the way it was designed. If you want the option at your home to open the door either way check out the sales man at your appliance store and ask them if the doors can be switched around to your needs. This may decide what you ultimately buy. Convenience is why we have all our appliances in the first place, so why not capitalize on everything we can when buying new appliances.

MARS learns more - WP Cabrio, KM Oasis, MT Bravo, and GE Profile washer

2008-04-23T20:15:00.000-07:00

My name is James. I'm a tech in training with MARS. Today I was sent to school, but I wasn't alone. Jake also attended. Jake is a Service Tech with almost 3 years experience. Here at MARS, we believe all our techs should keep up with the new technology, and there's always something new to be learned, no matter how many years you have under your belt. David, the owner with 20+ years of experience, recently attended a few seminars.

Appliances change every year. There's a new feature, new setting, new design, etc. Today, we were trained on the Whirlpool Cabrio, Maytag Bravo, and Kenmore Elite Oasis washers. We also broke down a $5,000 Dacor Wall Oven. Tomorrow, we'll be breaking down a GE Profile washer.

"I don't want someone coming to my house fresh out of school. I want an experienced appliance tech!" MARS technicians are trained and we've worked on these machines before. Even I, the Tech In Training, have worked on these machines. But, you can never learn enough.

This is why we say we offer you Service Beyond. It's our slogan, our standard, and, in a nutshell, our Mission Statement. We go above and beyond to offer you Service Beyond.

Can you overload your washer?

2008-04-23T14:08:00.000-07:00

Well the answer is yes and no. The complication is what machine do you have. Some machines today are equipped to handle 18 pairs of jeans when others can only handle a hand full. Machines that have transmissions in them like your old style agitator washers most likely can't handle as much as today's commercial and front loading machines. Transmissions end up wearing down quickly with large loads and can cause parts of the machine to malfunction. On the other hand a front loading machine or top load machine that provides the new style motors and assemblies don't have transmissions and therefore wear and tear doesn't happen as often.

Many companies and Technicians might tell you that you're overloading the machine, when in reality you've loaded it like that for years. Now all of sudden you can't load it like that anymore? That's not the case at all, many things in our lives like our cars or houses have wear and tear from natural sources of use. As one of our friends calls it an Environmental problem. Nothing is made to last forever. So next time a technician or anyone tells you that the problem that occurs was because you overloaded when you've packed in your clothes like this for years he's only trying to give you an excuse. Materials fall apart and every appliance, car, electrical outlet, plumbing line, or HVAC unit will have to be fixed at sometime in its life and it's not because it was overloaded.

Now we switch to the other answer, yes you are overloading it. Sometimes laundry invades our lives and it gets a little overwhelming. So we throw everything in the washer at once and hope to do one cycle. Now if this is not your normal operation and it messes up well you might have overloaded it. Take some clothes out and start over. If you have a high end appliance that measures the weight of the machine and the torque of the motor and it states that you are overloading it, well then you're overloading it. Take out some clothes and start over. If you just bought a brand new machine and you're loading it full of all the laundry that's been laying around for days and the machine stops and flashes a code it might be overloaded.

So simply put if you've had a washer for years and you've loaded it the same for years then it's not gonna change even after a repair. But if you just got an urge to throw everything in at the same time or you have a new machine with electronic controls then overloading is very possible.

Moving Your Refrigerator Is A Hazard?

2008-04-18T18:05:00.000-07:00

Last call of the day. It's been a long, long day and our most experienced Tech Dave goes in to check out a Roper Refrigerator. Roper is a small brand name made by Whirlpool and doesn't cost much to repair or even buy a new one. So here's the situation.

The Frig was initially checked only to find it completely gone. No cooling at all.

Dave pulls the refrigerator out and goes to the back to check the heart (compressor) of the Roper. Bad news, compressor is shot. It's gonna be expensive to fix because a whole new compressor would have to be installed. With the customer an option of fixing an out of date Refrigerator or just replacing it with a new one he decides to replace.

Dave urges this for MARS doesn't like fixing anything if the customer isn't comfortable with it. And under this situation with a compressor failure the decision is, get a new one.

So just push the Roper refrigerator back and write up a Service Call, right? Not so fast.

Upon pushing the refrigerator back the water line that is not a plumber's line (Found at the MARS Parts Store) or a stainless steel water line (Also found at the MARS Parts Store) busts and water begins to immediately spray out of the line. Dave responds grabbing the line and kinking it to stop the water, why? Because no water shut off was behind the refrigerator. A water shut off is a faucet type or turn knob assembly that cuts and turns the water off from the wall. This was not behind the refrigerator. Instead the line traveled under the house which is also a plumber's hazard because if the line leaks under the house no one will ever know until someone goes under the house to see water everywhere. This is why it is a plumber's hazard. Most refrigerators equipped with Ice Makers or Water have a line hooked up in the back and a shut off just in case something like Dave's situation occurs. This allows the customer to simply pull the appliance out and shut off the water from the wall. So anyone without a shutoff get a MARS Tech to come out and install at least a push-in water cut off. This will be to your advantage. So back to the hazard, Dave went outside and turned off the water to the house to stop the water leak.

So simply moving the refrigerator wasn't simple at all. It became a hazard quickly. So if you don't have a water cut off behind the refrigerator get one installed. Better safe then a flooded house. And beware of moving your refrigerator. Make sure you have the correct water line installed along with a good water cut off. Then you can do all the spring cleaning you want without water getting in the way.

Call MARS and we'll get you hooked up with all the water lines and cut offs you need today!

A MONSTER IN THE MAKING

2008-04-18T17:52:00.001-07:00

Today we encountered a dinosaur of a dryer/washer combo machine. The machine was an electrolux machine at an age between 10 to 15 years old. The dryer was making a loud noise when turned on. This was a problem not only for the customer but also the landlord. We quickly responded and learned of the problem only to find out that not only did this current problem exist but the machine had been taken apart before by either a handyman or non-professional. Screws were all in the wrong place, the frame was bent in every direction and the balance was completely off.

So what did we do?

Well here at MARS we do offer SERVICE BEYOND!

We not only fixed the noise issue, but we took the time to tear down this monster that not only physically beat us up but also took some of our time thinking about how it was supposed to be put together. We not only put the machine back together, but we corrected all the other problems that were created by the past visitors. Carefully arranging the sheet metal we took on the Monster of the day and put a hammer to the frame and some muscle into the tools. This I have to say is what makes MARS the difference in its competitors. We don't leave until we feel the job is right. If it isn't then we are going to let you know and fix it whether we have to order a part or come back with help.

After everything was done we adjusted, adjusted, and adjusted to make the Monster of a Dryer work at its top performance. Today we provided service beyond expectations of our customer and made his noisy day a little quieter. GOT A NOISY MONSTER? Call MARS.

Change your filter!

2008-04-16T18:07:00.000-07:00

Filters are great. They filter stuff. But, all that "stuff" doesn't just disappear. And a filter is only good for an uncertain amount of time. It just depends on how much "stuff" it filters. Imagine making coffee every morning for the next six months with the same filter. Filters have to be changed. I cannot stress this enough.

Today, I walked into a home that was in the middle of restoration. There was a new plywood floor where a beautiful hardwood floor used to be. On top of it, the new hardwood was being nailed in. In the kitchen, all that stood was a refrigerator. No cabinets. No stove. Not even the kitchen sink. The entire kitchen and downstairs floor had to be stripped. Beds, couches, tables, dressers, desks....anything on the bottom floor had to be moved out. All because of a refrigerator filter. And when I opened the refrigerator door, the filter indicator light was RED.

Over a period of time, "stuff" will build up within the filter. The water coming in doesn't flow through the filter as easily, causing the pressure to build. The water pressure starts to eat away at the rubber gaskets, which will eventually cause an eruption. The aftermath will look like something I described in the second paragraph.

Water is very dangerous. It can silently drip and puddle and move through a house like liquid termites. First you hear the floor creaking, then you fall through it. This might be a little extreme, but it's very real. If you constantly use the water through the door, or use a lot of ice, I would recommend changing the filter on your refrigerator every six months.

If you need a filter, you can come on down to MARS Parts Store. We keep most brands' filters in stock. We're located at 855 W College St., Suite W, Murfreesboro, TN, 37129. There are other places that have filters, but do any of those places have a Blog? I thought so :)

Can I lay my fridge down?

2008-04-15T21:21:00.000-07:00

This is in relation to my last post, and will be a quick tip. Do not lay your fridge down on its back or side. Laying a fridge down doesn't necessarily damage the fridge. Most fridge's will do just fine AFTER being upright and OFF for 24-48 hours after being laid down. However, this could potentially shorten the life of your fridge. It's just best not to lay down your fridge.

Inside the coils of your fridge is freon and oil. The oil is there to lubricate the compressor. If your fridge is laid down, the oil runs out of the compressor and into the maze of coils of the fridge. Imagine draining all your oil from your car's engine, and starting it up.

And that's our Quick Tip.

Frigidaire Compressor

2008-04-15T20:27:00.000-07:00

We are one of the few appliance companies in our area that deal with Sealed Systems. What's a Sealed System? The actual term is "Hermetically Sealed." (A.K.A - Airtight) The tin can of corn in your pantry is hermetically sealed. Ok, back to the fridge. The compressor, that black tank-looking thing at the bottom of your fridge, is your fridge's heart. This is what pushes the freon through the veins (coils) of the fridge, and there are many different scenarios that could cause a compressor to go bad.

If any air or moisture enters the Sealed System, you'll be buying a new compressor or refrigerator in no time. That's crazy, huh? It's true. The manual I was reading today stated it takes less than 10 minutes of exposure to the "outside world" to damage a Sealed System.

To work on sealed systems, you must be EPA Certified. Jake is a MARS Service Technician that is EPA Certified and who has successfully repaired several sealed systems, as well as removed and installed compressors. Recently, Jake and I have repaired five Frigidaire compressors. This is not stating that Frigidaire makes a substandard product. We work on other brands more than Frigidaire, we're simply stating a statistic of our business.

To check us out, please go to www.marsboro.com.

My fridge smells!

2008-04-13T23:11:00.000-07:00

It sounds crazy, and there's a large population that already know this trick, but you can get the smell out of your fridge by using newspaper. Just wad up a sheet of newspaper and stuff it in there. You'll usually need it if your fridge has been turned off for a while.

Newspaper, in some cases, is almost better than baking soda. Make sure to properly position the newspaper inside the fridge. You don't want the paper leaning against the side. You might come back and peel it off to find an ink stain of the comic section on the inside wall.

Another newspaper tip --- it can ripen tomatoes! Wrap up a tomato in your favorite section, and watch it ripen. And if you can't find anything else to do with it, you can always read it.

MARS In Motion

2008-04-13T18:32:00.000-07:00

Our business is moving along. Now, we'll be headed to your home in our new Ford E150's. We purchased these vans because it allows us to transport more parts. This means a quicker repair for our customers. The MARS-Vans are coming!

We hope that our prices and service will continue to attract customers and, more importantly, keep the customers we have calling us back. Speaking of customers calling us, we had a customer call and indirectly ask us to condemn their appliance. When I asked for more info, I was told their appliance had been blown out of the back of their vehicle on the way home from the store.

They were told their insurance would cover it, but this customer made it clear they didn't want it fixed. I was told that we were recommended, and our assistance would be appreciated. I explained we could send a Tech out to diagnose the problem and give an estimate of repair. I was given a list of other Service Call Costs from this customer, to which I replied we were the cheapest of the companies. This did not appease the customer, and after one last try - this one being a little more direct - I was hung up on.

We're a small company, and our reputation is everything. We are not in business to be deceitful or unethical. We are in business to provide a service at competitive prices. We are in the business of appliance repair. Repair being the key word. There are some appliances we haven't been able to fix. But, I'd say we repair about 99% of the appliances we service. The last resort is to condemn an appliance. Unfortunately, this customer wanted it to be our first resort.

MARS is in motion, and currently services Rutherford County, Tennessee and surrounding areas.

What's the problem?

2008-04-10T21:47:00.000-07:00

"Well, what was the problem?" Let's be frank. We protect our company by not offering information on our repairs. We will never tell you how we tested and diagnosed an appliance. I think I gave a little too much info on the Frigidaire Not Frigid post. We do this, not only to protect our business, but also to protect our customers. We do not want someone trying to perform a repair based on our instructions and injure themselves.

We are trained, certified, and professional. We take pride in our service. We diagnose the whole problem, not just what broke. We stand by our work and warranty the parts for one year. We work on many different appliances everyday. We continue our education in appliance repair by attending seminars on new technology and techniques. When we come to the door, 99% of the time we already know the inside and out of your appliance and have the knowledge or part to fix it.

Let the burden be on us. Let us offer you Service Beyond.

In The Clutch

2008-04-10T21:06:00.000-07:00

- Repaired Maytag Neptune TL Washer - Clutch
- Repaired Maytag Washer - Stem seal

"You only did 2 jobs today?" No. I only list a couple of the highlights of the day. We are a small business consisting of three technicians, and one is in training. If we repair an icemaker or put in a thermostat, that's just a common fix.

But, today, I learned how to properly diagnose, remove, clean, and replace a Washer Stem Seal Boot and Gasket. By far, this is the hardest job I've encountered so far. As you may have guessed, yes, I am the tech in training.

We overnighted a clutch for a customer after diagnosing it yesterday. We didn't have one at the store, but California had 100! However, as good as we are, there were several signs that something else may be wrong with the Neptune. If we order the part, which isn't cheap, and it doesn't work, we're stuck with part and the customer is upset. Not to mention we'd be liable for the Overnight Shipping charge of $40!

This morning, we expected our part to arrive by 10am. No part. 11am. No Part. The repair appointment is set for 2pm. We call the carrier and they apologize, but say it should be there by 3pm. The tension mounts between the office manager, the carrier, and the techs. Just as we are about to bite the bullet and notify the customer, the carrier arrives at 12:30pm. Home free, right? No. Before we arrive, the customer calls and says he's having a dinner party, so our repair time is restricted to an hour or less.

What if our diagnosis wasn't entirely correct? What if the new part doesn't work? The customer will be without a washer for another week or two. What if we can't figure out the problem? We had some doubt, but were pretty sure we tested everything. We pickup the part and call the customer, who has to leave work. We arrive and remove the clutch. We install the new clutch...and...whew...it works. That was a "clutch" repair. Ha ha...

What is Marsboro?

2008-04-09T23:12:00.000-07:00

Marsboro refers to our website http://www.marsboro.com. The name is a combination of our hometown, Murfreesboro, TN and our company name MARS, which stands for Murfreesboro Appliance Repair Service.

Frigidaire Fridge not frigid

2008-04-09T22:40:00.000-07:00

- Installed and Disposed of Dishwasher
- Repaired Off-Balance Whirlpool Roper Washer
- Repaired Kenmore Dryer not heating
- Diagnosed and Condemned a Frigidaire Fridge

Today we had two jobs on rental properties. The first was a dishwasher install and disposal. If you purchase your dishwasher from Lowe's or HH Gregg, we can pick it up, bring it to your home, install it, and haul your old one away. We make it as easy as possible.

The second was a Frigidaire refrigerator not cooling. On a previous service call, we found the compressor was shot. Any work done on refrigerator's sealed system lines (the silver and copper coils that freon run through) has to be done by an EPA Certified technician.

We returned today with the proper tools and tapped into the line, and to our surprise, there was no freon in the unit. We purged the lines and found that the evaporator coil had a leak. This meant a new coil and compressor would be required. We told the Rental Company that we could repair the unit, but it would in their best interest to replace the fridge.

We'll add more to our blogs once we get going. Until then, visit the MARS Parts Store at 855 W College St., Suite W, Murfreesboro, TN, 37129. Also, come and visit marsboro.com.

Welcome

2008-04-09T22:32:00.000-07:00

The MARS Men of Murfreesboro, Tennessee are growing, and may be coming to your door soon. So, we wanted to introduce ourselves to the online community and let you know, daily, what we've repaired. This will be an online memo about daily experiences.

We may inform you about a recall or even some common fixes. If you're having some appliance trouble and happen to see that we've repaired an appliance like yours, give us a call at 615.890.4334.